About
I care about the moment something finally makes sense.
Before I designed enterprise products, I taught middle school special education. The part I loved most was the lightbulb moment: when someone who felt stuck realized they could do the thing in front of them. UX gives me a different way to create that moment.
Today I design tools for agents, analysts, and operators. The systems are more complicated now, but the question is familiar: what is making this harder than it needs to be, and what would help someone feel capable again?
The real workflow is rarely on one screen.
At Seattle Cargo Station, I watched a payment move from an agent’s desktop to a customer-facing iPad, then to a card reader, and finally back into the operational system. Each screen could look fine on its own while the handoff between them failed. That experience shaped how I work: follow the task across devices, teams, and awkward in-between moments.
I go to the work when I can.
Field visits, interviews, usability studies, and implementation checks help me see what a diagram misses: the workaround someone has memorized, the status nobody trusts, or the recovery step that only lives in a coworker’s head. I turn those observations into decisions a team can build.
AI still has to answer to people.
I’m interested in AI when it removes repetitive effort or helps someone find the right information faster. I’m equally interested in the moment it is uncertain, incomplete, or confidently wrong. My work keeps sources, review, feedback, and human responsibility visible.
Personal perspective
Learning to fix what matters
I grew up watching my dad fix things—not just machines, but situations. He was the person people called when something was broken and nobody knew where to start. What stayed with me wasn’t the fixing itself; it was how he approached complexity: calmly, methodically, and always with the people involved in mind.
Outside of work, I’m reading, exploring new cities, or tinkering with side projects that keep me curious.
If this sounds like your team, I’d love to talk.
The case studies show the work; a conversation shows how I think. Either way, I’m easy to reach.